Refund and Returns Policy

1. No-Returns Policy

• Services Provided: Once a service has been rendered or a project has commenced, we do not accept returns or exchanges for any part of the service provided. This includes, but is not limited to, consulting sessions, project deliverables, and any digital or physical products associated with our services.

2. No Refunds Policy

• Final Sale: All purchases and payments made for our services are final. We do not offer refunds for any reason, including but not limited to dissatisfaction with the service, change of mind, or unused services.

3. Non-Refundable Deposits or Advance Payments

• Initial Deposits: Deposits made to secure our services are non-refundable. These deposits are necessary to reserve your spot and allocate resources towards your project. This policy applies to all deposits unless otherwise specified in a written agreement.

4. Service Cancellations

• Client-Initiated Cancellations: If you need to cancel a service, please notify us as soon as possible. While we understand that circumstances may change, please be aware that no refunds will be issued for cancellations, and any deposits or payments already made will be forfeited.
• Agency-Initiated Cancellations: In the rare event that Blocean-Sal India Pvt. Ltd. must cancel a service or project, we will work with you to reschedule or provide a credit towards future services. However, we will not issue a refund.

5. Quality Assurance

• Commitment to Excellence: We strive to deliver the highest quality of service and customer satisfaction. If you have any concerns or issues with the service provided, please contact us at office@bloceansal.com. We are committed to resolving any problems and ensuring you receive the value you expect.

6. Exceptions

• Extraordinary Circumstances: In exceptional cases, such as severe service interruptions or breaches of contract on our part, we may review refund requests on a case-by-case basis. This does not guarantee a refund but ensures that your concerns are taken seriously.

7. Dispute Resolution

• Contact Us: If you have any disputes or require clarification regarding our Refunds and Returns Policy, please contact us at:
  • Email: office@bloceansal.com
  • Address: Please find our updated address for the head office or other branches on our ‘Contact Us‘ page.
• Mediation: We encourage clients to reach out directly to resolve any issues. Should disputes remain unresolved, mediation services may be sought to facilitate a mutually agreeable solution.

8. Policy Acceptance

• Agreement: By engaging with our services, you acknowledge and agree to the terms outlined in this Refunds and Returns Policy.

9. Policy Changes

• Updates: Blocean-Sal India Pvt. Ltd. reserves the right to modify this policy at any time. Any changes will be posted on our website and will apply to services purchased after the date of the change.